Department: IT Support
Experience: 1–3 years
Employment type: Full-time
Work mode: On-site / client-site as required

• 1–3 years of experience in desktop support, IT support, or a similar role.
• Good knowledge of Windows 10/11 and common desktop applications.
• Working knowledge of computer hardware and troubleshooting.
• Basic understanding of LAN, Wi-Fi, IP addressing, and network troubleshooting.
• Familiarity with Microsoft 365 and business email support.
• Clear communication and strong problem-solving skills.
• Ability to work independently and take ownership of assigned issues.
• Willingness to travel to client locations when required.

• Provide first-level, hands-on technical support to business users.
• Diagnose and resolve hardware, software, and operating-system issues.
• Install, configure, and troubleshoot computers, applications, and peripherals.
• Support printers, scanners, and other workplace devices.
• Assist with Microsoft 365, email, and user account issues.
• Troubleshoot basic network and connectivity problems.
• Configure and deploy computers and user devices.
• Maintain IT asset and support records.
• Visit client locations for installation and support when needed.
• Escalate complex issues and follow them through to resolution.
• Provide responsive, professional, customer-focused support.